Account troubleshooting

How do I get an account?

Check out our guidance on how to get an OpenAthens account.

My account won’t work

If your account isn’t working, please contact your organization’s library team to request support.

How do I get access to content 

If you are struggling with access to content, please contact your organization’s library team to request support.

My login doesn’t work 

If your OpenAthens login does not work, please contact your organization’s library team to request support.

I’ve logged in but I get an error 

If you see an error message, please contact your organization’s library team to request support with your login.

I’m having issues accessing a resource

If you think a resource isn’t working as expected, check our resource status page for the most up-to-date information. You can subscribe to email updates, just hit the subscribe button on the page.